ISLAMABAD: The government has decided to introduce a doorstep passport delivery service aimed at making passport issuance more convenient and accessible for citizens across the country.
The decision was taken during an important meeting chaired by Director General Immigration and Passports, Muhammad Ali Randhawa, where officials reviewed the progress of the Immigration and Passports digital application and discussed measures to improve public service delivery.
Doorstep Delivery Service Approved
According to officials, the new initiative will allow citizens to receive their passports directly at their homes, reducing the need for repeated visits to passport offices for collection.
The move is part of broader efforts by the Directorate General of Immigration and Passports to modernize services and enhance convenience through digital solutions and improved administrative processes.
New SOPs Finalized
During the meeting, officials also finalized the Standard Operating Procedures (SOPs) for the passport delivery service.
The newly approved procedures are expected to outline the operational framework for secure delivery, verification of recipients, and coordination with delivery partners.
Authorities believe the service will help streamline passport distribution while improving efficiency and customer satisfaction.
Focus on Digital Transformation
The meeting also reviewed progress on the department’s digital application, which is intended to facilitate online access to immigration and passport-related services.
Officials discussed ongoing development work and explored ways to further integrate digital technologies into the passport issuance process.
The government has been pursuing a broader digital transformation agenda aimed at reducing paperwork, improving transparency, and providing faster public services.
Greater Convenience for Citizens
Once implemented, the doorstep passport delivery service is expected to benefit thousands of applicants by saving time and reducing travel expenses associated with collecting passports from designated offices.
The initiative is particularly likely to assist elderly citizens, persons with disabilities, and individuals living in areas far from passport offices.
Implementation Details Expected Soon
While the decision has been approved and the SOPs finalized, authorities have not yet announced a formal launch date or detailed implementation plan.
Further information regarding service charges, coverage areas, delivery timelines, and registration procedures is expected to be released by the Directorate General of Immigration and Passports in the coming weeks.
The introduction of doorstep passport delivery marks another step toward improving citizen services and expanding the use of technology in public administration across Pakistan.
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